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Joy Appliance

Joy Appliance

Shipping Policy

Thank you for shopping at Joyappliance. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Origins and Destinations

All orders are processed and shipped from our warehouse in Jiangsu, China. We currently offer shipping to the following countries and regions:

    • North America: United States (excluding all outlying islands and territories).

    • Southeast Asia: Singapore, Malaysia.

    • East Asia: Hong Kong SAR, Taiwan.

2. Shipping Rates & Delivery Estimates

We strive to provide transparent and affordable shipping options:

    • Orders Over $89: Free Shipping.

    • Orders Under $89: A flat shipping fee of $15 USD applies.

Shipping Stage Estimated Time Details
Order Processing 1 – 3 Business Days Orders placed before 6:00 PM (PST) will begin processing the same day.
Transit Time 10 – 20 Business Days Actual delivery time depends on destination and local customs.

    • Order Cut-off Time: 6:00 PM (Pacific Standard Time – PST).

    • Holidays: Orders placed on weekends or public holidays (in China) will be processed on the next business day.

3. Order Confirmation & Tracking

Once your order is placed, you will receive an Order Confirmation email. As soon as your package is dispatched, a Shipping Confirmation email containing your tracking number will be sent.

    • How to Track: You can track your order status by logging into your account on our website or by entering your order number on our Order Tracking Page.

4. Address Accuracy & P.O. Boxes

    • Address Verification: Please ensure your shipping address is correct at checkout. We cannot change the delivery address once the package has been shipped.

    • Responsibility: Joyappliance is not responsible for financial losses caused by incorrect address entry or fraudulent transactions.

    • No P.O. Boxes: Our carriers cannot deliver to P.O. Boxes or military addresses. Please provide a physical residential or business address.

5. Taxes, Duties, and Customs

The prices displayed on our website do not include import duties, Value Added Tax (VAT), or other governmental fees.

    • Customer Responsibility: All such taxes and customs duties are the sole responsibility of the recipient. Please contact your local customs office for specific rates and regulations.

6. Order Cancellations & Refusals

    • Before Shipment: Orders can be canceled for a full refund at any time before they have been processed for shipping.

    • After Shipment: Once an order has been dispatched from our warehouse, it cannot be canceled or refused. If a shipment is refused upon delivery, the customer is responsible for all original shipping costs and return fees incurred by Joyappliance, which will be deducted from the final refund.

    • Returns: To receive a refund after the item has shipped, customers must accept the delivery and follow our standard Return & Refund Policy.

7. Contact Information

If you have any questions about the delivery of your order, please contact us:

    • Email: joyfupo@gmail.com

    • Entity: Wujiang District Lin’an E-commerce Studio