hank you for purchasing small appliances from Joyhousechoice. We are committed to providing you with high-quality products and comprehensive after-sales service. This policy applies to small appliances purchased through official Joyhousechoice channels.
1. Warranty Period:
Small appliances sold by Joyhousechoice come with a warranty period of 1 year, starting from the date you sign for the product.
2. Warranty Coverage:
During this warranty period, if the product fails due to manufacturing defects or component quality issues under normal use, Joyhousechoice will provide free repair or replacement services.
The following situations are not covered under the warranty:
- Products that have exceeded the warranty period.
- Failures or damages caused by human factors, including but not limited to:
- Damage caused by failure to install, use, maintain, or care for the product in accordance with the product manual.
- Damage caused by accidents, improper operation, misuse, negligence, or use of incompatible accessories.
- Products that have been disassembled, repaired, modified, or repaired by personnel not authorized by Joyhousechoice.
- Damage caused by force majeure (such as natural disasters, abnormal voltage, etc.).
- Normal wear and tear, aging, or cosmetic defects that do not affect the normal use of the product.
- Gifts are not covered under the warranty.
3. After-Sales Service Process:
- Application: When your product requires after-sales service, please contact our customer service team via joyfupo@gmail.com, providing your order number, product name, description of the fault, and relevant evidence (such as proof of purchase, photos, videos, etc.).
- Initial Assessment: Our customer service team will make an initial assessment based on the information you provide and may ask you for more details.
- Return for Repair: If the initial assessment indicates that the product meets the warranty conditions, we will inform you of the specific repair address or request you to return the product. Please ensure proper packaging and indicate your order number and description of the fault in the package.
- Inspection and Repair: Once we receive your product, our professional repair personnel will conduct an inspection and repair.
- Resolution:
- Repair: For faults that can be repaired, we will provide free repair service and return the product to you as soon as possible after the repair is completed.
- Replacement: For faults that cannot be repaired or exceed the repair value, we will replace it with a new product of the same model or equivalent performance (depending on stock availability).
- Return Shipping: The repaired or replaced product will be shipped back to the shipping address you provided.
4. After-Sales Service Costs:
- For after-sales service that falls within this warranty policy, the cost of repair and replacement parts will be borne by Joyhousechoice.
- The shipping cost for returning the product will depend on the specific situation and may require you to pay in advance, which we will reimburse after verification. For repairs outside the warranty scope, you may be required to bear the corresponding repair costs and shipping costs, and our customer service team will inform you of the specific costs.
5. Special Notes:
- This after-sales service policy applies only to products purchased through official Joyhousechoice channels.
- For products that have exceeded the warranty period, we will still be happy to provide paid repair services. Please consult our customer service team for specific costs.
- Joyhousechoice reserves the right to modify this after-sales service policy without prior notice. Please read this policy carefully before making a purchase.